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At Reliable Maintenance, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website or HVAC services. By visiting our website or engaging with our company, you agree to the terms outlined below.
1. Information We Collect
We may collect both personal and non-personal information when you interact with us, including:
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Your name and contact details
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Address for service or installation
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Details about your HVAC system or service request
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Billing and payment information when applicable
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Information collected automatically through cookies or website analytics, such as IP address, browser type, and pages visited
This information helps us deliver efficient and reliable service to our customers.
2. How We Use Your Information
We use your information to:
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Provide, manage, and schedule HVAC repair, maintenance, and installation services
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Respond to your inquiries and service requests
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Process invoices and payments securely
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Improve our website, services, and customer experience
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Comply with legal and regulatory obligations
We only use your personal information for legitimate business purposes and never for unrelated activities.
3. Sharing of Information
We value your trust and do not sell or rent your personal information to anyone.
Your data may be shared only in limited cases such as:
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With service technicians or contractors assisting in your HVAC request
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With trusted third-party providers that support website operations or secure payment processing
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When required by law or to protect our legal rights and customer safety
All third parties handling your data are required to maintain strict confidentiality and follow appropriate security practices.
4. Data Security
We take reasonable technical and organizational measures to safeguard your personal information. This includes secure data storage, limited access to personal records, and encryption technologies where appropriate.
While we strive to protect your data, no electronic transmission or storage method is completely secure. You share information with us at your own discretion.
5. Your Rights
You have the right to:
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Request access to the personal data we hold about you
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Ask for corrections to any inaccurate information
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Request deletion of your personal data, where permitted by law
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Opt out of receiving non-essential marketing messages
To make a privacy-related request, please contact us in writing.
6. Cookies and Website Tracking
Our website may use cookies to enhance user experience, analyze website traffic, and improve site functionality. You can disable cookies through your browser settings if you prefer, but doing so may affect certain features of our website.
7. Links to Other Websites
Our website may include links to other sites for your convenience. We are not responsible for the privacy practices, security, or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations. The updated version will be posted on this page with a new effective date. We encourage you to review this page regularly to stay informed about how we protect your information.
9. Contact Information
If you have any questions or concerns about this Privacy Policy or how your information is handled, please write to us at: support@myreliablemaintenance.com
Reliable Maintenance
We are committed to protecting your privacy and maintaining your trust.